PRIVACY & COOKIE POLICY
Timberline Programme Services
Last Updated: 20 March 2025
1. Introduction
Timberline Programme Services (“Timberline”, “we”, “us”, or “our”) operates managed environments that support the delivery of recurring programmes and structured operational activities.
From the Portland metropolitan area, we support organisations running ongoing programmes across the Pacific Northwest and wider North American markets. Our environments are used continuously to coordinate schedules, responsibilities, and delivery activity across multiple teams and concurrent programmes.
This Privacy & Cookie Policy explains how we collect, use, store, and protect personal information when:
- You visit our website
- You contact us
- You engage Timberline Programme Services to operate programme coordination environments
- You interact with systems we manage on behalf of clients
2. Company Details
Company Name:
Timberline Programme Services
Headquarters:
Portland metropolitan area, Oregon, United States
Privacy Contact Email:
privacy@timberlineprogrammes.com
3. Our Role in Data Processing
Business (Controller)
When processing personal information for our own purposes, including website enquiries, commercial discussions, vendor communications, and recruitment enquiries.
Service Provider / Processor
When operating programme scheduling and coordination environments on behalf of clients. In these cases, the client remains the data controller and Timberline processes personal information strictly under contractual instruction.
4. Categories of Personal Information We Collect
Business Contact Information
- Name
- Company name
- Job title
- Business email address
- Telephone number
- Information voluntarily submitted through enquiries
Programme Environment Data (Client Systems)
When managing programme coordination environments, we may process:
- User account identifiers
- Access logs
- Scheduling records
- Responsibility assignments
- Activity tracking data
- Delivery coordination metadata
Where such data contains personal information, it is processed solely under client instruction.
Website & Technical Information
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referral source
We do not intentionally collect sensitive personal information through our website.
5. Why We Use Personal Information
- Respond to enquiries
- Operate and maintain programme coordination environments
- Ensure continuity and stability of service
- Monitor performance and reliability
- Maintain system security
- Improve operational processes
- Comply with legal obligations
Timberline Programme Services does not sell personal information.
6. US Privacy Rights (Including California Residents)
California residents may have rights to:
- Know what personal information we collect
- Request access
- Request correction
- Request deletion
- Opt out of sale or sharing
- Non-discrimination for exercising rights
Timberline Programme Services does not sell or share personal information for cross-context behavioural advertising.
7. EU & UK GDPR Rights
If located in the EU or UK, you may have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent
8. Data Sharing
We may share personal information with:
- Technology and infrastructure providers
- Monitoring and support service providers
- Professional advisers
- Regulatory authorities where legally required
9. International Data Transfers
Where required under EU or UK GDPR, we implement safeguards such as Standard Contractual Clauses or equivalent legally recognised mechanisms.
10. Data Retention
We retain personal information only for as long as necessary to support active engagements, maintain records, and comply with legal obligations.
Website enquiry data is typically retained for up to 24 months unless a longer commercial relationship is established.
11. Data Security
We implement appropriate technical and organisational measures including controlled system access, monitoring, structured oversight, and continuity planning.
12. What Are Cookies?
Cookies are small text files stored on your device when you visit a website.
13. Types of Cookies We Use
Essential Cookies – Required for core website functionality and security.
Analytics Cookies – Used to monitor traffic and improve usability.
Marketing Cookies – We do not currently use advertising or behavioural marketing cookies.
14. Managing Cookie Preferences
You may accept or reject non-essential cookies via our cookie banner or adjust browser settings to block or delete cookies.
15. Children’s Data
Our services are directed at professional and business users. We do not knowingly collect personal information from children.
16. Updates to This Policy
We may update this Privacy & Cookie Policy periodically. The latest version will always be available on our website with the updated revision date.